Q1. How do I create a Return or Exchange Request?

Ans 1. Please click here to fill the form and make a Return or Exchange request. Please note that while generating a return/exchange request for a damaged product, please send us a photo of the product over the mail at customercare@stanmax.in 

Q2. Till when can I request for Return or Exchange of my Order?

Ans 2. You can request for return within 7 days from the date of delivery of the product.

Q3. I have created a Return or Exchange Request. When will the product be picked up?

Ans 3. Your product will be picked up from your shipping address within an estimated 3-5 business days after applying for pickup.

You can ship the courier yourself and avoid ₹500 reverse shipping fee.

Q4. I have created a Return Request. When will I get the refund?

Ans 4. Upon receipt of the product, we will refund the amount after the deduction deduction of ₹100 or 10% of order value (whichever is higher) for reverse shipping, within an estimated 7 business days into your bank account.

NOTE : During COVID19, there had been longer transit time in some states. Please bear with us during this tough situation and feel free to contact us for any query regarding the same. 

Q5. I have created an Exchange Request. How can I get a replacement product?

Ans 5. Upon receiving the product back, we will issue a gift card/voucher equivalent to your order value minus ₹200 for reverse shipping. This can be used to purchase anything on our website. The validity for the gift card/voucher is 1 year.

Q6. Where should I self-ship the Returns?

Ans 6. You can drop off the product to any offline store of Global Republic or Stanmax nearby, post interaction with our eCommerce support team.

Click here to find Global Republic/ Stanmax near you.

OR

You can also ship the products to “Plot no:39, street no:2, Rajasthani Udyog Nagar, Delhi-110033, India”. Please mention the addressee as “Max Standard Stores Pvt Ltd.”  and “Contact no: +91 9773654241 customercare@stanmax.in"

 

Q7. Which Products can I Return?

Ans 7. All products can be returned or exchanged in the original condition with tag intact!!

Note: Please note that we do not accept back used products and/or used and unused undergarments and socks due to hygiene issues. A return or exchange request may be rejected if the product is not in appropriate condition. Management’s decision will be considered final.

Please write to us on customercare@stanmax.in or call our eCommerce support on ‪+91 9773654241. for further queries.